FAQ

1. How do I place an order?

• To place an order, simply browse our website, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?

• We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal for your convenience.

3. What is your return policy?

• For non-food items such as shirts and mugs, we accept returns for damaged items (mugs only). Please refer to our Return Policy for more details. Food items have their own return policy, which can be found on our website.

4. How long will it take to receive my order?

• Shipping times may vary depending on your location and the items in your order. We strive to process and ship orders promptly. You can find estimated shipping times on our website during checkout.

5. Do you ship internationally?

• Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary based on your location.

6. Can I track my order?

• Yes, you will receive a tracking number via email once your order ships. You can use this tracking number to monitor the status of your shipment.

7. How can I contact customer support?

• You can reach our customer support team by emailing gochasbreakfastbar@gmail.com. We're here to assist with any questions or concerns you may have.

 

Return Policy for Food Products

Return Window: You have up to 30 days from the date of receipt to initiate a return.

Eligibility Criteria:

• Items must be unopened and in their original packaging.

Return Process:

1. Contact Customer Support: To initiate a return, email our customer support team at gochasbreakfastbar@gmail.com. Please provide the following information:
• Order number
• Contact details
• A picture of the return item
• Reason for return

2. Return Authorization: Upon receiving your request, we will review it to ensure it meets our eligibility criteria. If approved, we will issue a Return Merchandise Authorization (RMA) number and provide you with a return shipping address.
3. Return Shipping Costs: Customers are responsible for the cost of return shipping.
4. Communication: We will send email notifications at key stages in the return process, including when we receive the returned item and when your return is processed.

Return Resolution:

• Eligible returns will receive a store credit, which can be used for future purchases on our website.

Damaged Upon Delivery:

• In the rare event that a product is damaged upon delivery, the same return process applies. However, we will cover the cost of return shipping, and we will replace the damaged product.

 

Return Policy for Non-Food Items 

Shirt Returns:

• We do not offer refunds or exchanges for shirt purchases. Please carefully review the product details before making your purchase to ensure you select the correct size.

Mug Returns:

• We accept returns for mugs under the following conditions:
• Damaged Upon Arrival: If your mug arrives broken or damaged, please contact our customer support team within 7 days of receiving your order. We will replace the damaged mug at no additional cost to you.

Return Process for Damaged Mugs:

1. Contact Customer Support: To initiate a return for a damaged mug, please email our customer support team at gochasbreakfastbar@gmail.com within 7 days of receiving your order. Include the following information:
• Order number
• Contact details
• A picture of the damaged mug

2. Replacement: Upon verification, we will issue a replacement for the damaged mug. We will cover the cost of return shipping for the damaged item.

Exclusions:

• We do not accept returns for mugs other than in cases where the item arrives broken or damaged.